Terms of service

Terms of Service

Last updated: 10/11/2025

1) About These Terms

Welcome to Lylara (“Lylara”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (the “Services”). By visiting our site or purchasing from us, you agree to these Terms and our other posted policies (e.g., Privacy Policy, Shipping Policy, Returns & Refunds Policy).

If you do not agree, please do not use the Services.

2) Eligibility & Your Account

  • You must be at least 18 years old (or the age of majority in your state) to purchase.

  • You’re responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

  • We may refuse service, close accounts, or cancel orders at our discretion where permitted by law.

3) Product Information & Medical Disclaimer

  • Our products are cosmetic products intended for external use only. Read and follow all on-pack instructions. If you have sensitive skin, we recommend a patch test before full use. Splendor

  • Results vary by individual. Stop use and consult a physician if irritation occurs.

  • Statements about our products have not been evaluated by the U.S. Food & Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. For minors, use only with parental supervision and medical advice. Splendor

4) Orders, Acceptance & Cancellations

  • Your order is an offer to buy; we accept only when we ship the products.

  • We may cancel or refuse any order (e.g., suspected fraud, pricing or stock errors). If we cancel after charging you, we’ll issue a prompt refund to your original payment method.

  • If you need to change/cancel an order, contact us quickly. We cannot guarantee changes once an order has been processed for shipment.

5) Pricing, Promotions & Availability

  • Prices, promotions, discounts, and product availability may change without notice.

  • We try to display accurate information, but errors may occur. If a pricing or availability error affects your order, we’ll contact you with options or cancel and refund.

6) Shipping, Risk of Loss & Title

  • Shipping, delivery windows, and any customs information are described in our Shipping Policy.

  • Title and risk of loss pass to you upon delivery to the carrier, except where prohibited by law.

7) Returns, Refunds & Exchanges

  • Our Returns & Refunds Policy explains eligibility, timelines, and how to start a return.

  • Original shipping charges are non-refundable unless the return is due to our error.

8) Subscriptions & Auto-Renewals (if offered)

  • If you enroll in a subscription, it will auto-renew at the then-current price and frequency until you cancel. You can cancel anytime before the next renewal in your account or by contacting support.

9) Permitted Use & Prohibited Activities

You agree not to:

  • misuse the site, interfere with security, or attempt to access non-public areas;

  • use the Services for unlawful purposes;

  • copy, distribute, or exploit any part of the Services except as expressly allowed;

  • submit false, misleading, or infringing content or reviews.

We may suspend or terminate access for violations of these Terms.

10) Intellectual Property

The site, its content, product images, text, graphics, logos, and software are owned by Lylara or our licensors and are protected by intellectual-property laws. You may not use our trademarks or content without prior written permission.

11) User Content (Reviews, Photos, etc.)

If you submit reviews, photos, or other materials (“User Content”), you grant Lylara a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content in connection with the Services and marketing, in any media, with or without attribution, in accordance with our Privacy Policy. You represent you own or control the rights to your User Content and that it is accurate and lawful.

12) Third-Party Links & Tools

We may provide access to third-party websites or tools. We are not responsible for third-party content or services and provide access “as is.” Your use of third-party services is at your own risk and subject to those providers’ terms.

13) Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Without limiting the foregoing, we do not warrant that (a) the Services will be uninterrupted or error-free; (b) defects will be corrected; or (c) results will meet your expectations.

14) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LYLiARA AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

This section does not limit liability that cannot be excluded under applicable law (e.g., for personal injury caused by our negligence).

15) Indemnification

You agree to indemnify, defend, and hold harmless Lylara and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

16) Privacy

Please review our Privacy Policy to understand how we collect, use, and share your information.

17) Changes to the Services or Terms

We may update the Services and these Terms from time to time. Changes are effective when posted. Your continued use of the Services after changes are posted constitutes acceptance.

18) Governing Law & Venue

These Terms and your use of the Services are governed by the laws of the State of United States, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction and venue of the state and federal courts for all disputes not subject to arbitration where applicable.

19) Contact Us

Questions about the Terms should be sent to contact@lylara.fr (or your preferred email) or by mail at:
Lylara - 60 rue François 1er 75008 Paris, France